Proposal · Q4 2026
Faster routes,
fewer delays.
A proposal to rebuild dispatch planning at Brightwater Logistics, prepared for the operations leadership team.
The challenge
Dispatch still runs on spreadsheets.
Every morning, planners rebuild routes by hand, and the day starts with three versions of the truth.
- i.Route plans are built by hand each morning, taking three to four hours per shift.
- ii.Late deliveries cost an estimated 6% of revenue in penalties and re-routing.
- iii.Drivers and warehouse teams see different versions of the same schedule.
The approach
One live plan, shared by everyone.
Route planner
Generates daily routes from orders, vehicles, and time windows, then flags conflicts before they happen.
Driver app
A clear mobile view of each route, with stop order, delivery notes, and proof of delivery.
Live dashboard
One screen for dispatch to spot late risks and reassign work in a single click.
Expected impact
Targets for the first six months.
Based on the pilot depot's data from Q2 2026. We'll review progress together at month three.
Delivery plan
Four phases, live in twelve weeks.
Weeks 1–2
Discovery
Map current routes, interview dispatchers, and agree on success measures.
Weeks 3–6
Planner pilot
Build the planner and run a pilot with one depot.
Weeks 7–9
Driver app
Release the driver app and proof of delivery, tested on live shifts.
Weeks 10–12
Roll-out
Extend to all depots, train teams, and hand over documentation.
Who delivers, and what could go wrong
A small team, with you involved.
- i.Delivery lead, full-time for twelve weeks. Owns the plan, the pilot and the handover.
- ii.Two developers, from week three. Build the planner, the driver app and the dashboard.
- iii.Your dispatch champion, around four hours a week. Signs off routes and tests every release on live shifts.
Risks we plan for
- 1Drivers don't adopt the app. A champion per shift, in-depot training, and a two-week shadow period before the old sheets are retired.
- 2Order data is messy. A two-week clean-up sprint before build, with validation rules on address and time-window fields.
- 3Scope grows. A fixed fee for the agreed scope, and a monthly review of any change request with its cost stated first.
Investment
Two ways to begin.
Full build
£38,000fixed fee
- Planner, driver app, and dashboard
- Twelve-week delivery with training
- Thirty days of post-launch support
Planner only
£18,500fixed fee
- Route planner for one depot
- Six-week delivery
- Upgrade path to the full build
In their words
The pilot took three weeks to build, and our dispatchers stopped asking for the old spreadsheet by the second day.
Operations Manager, pilot depot · placeholder testimonial
Next steps
Shall we start
with a pilot?
Approve the scope this week, and discovery begins the following Monday.