Jordan Mitchell
Austin, TX | (512) 555-0147 | jordan.mitchell@example.com | linkedin.com/in/example
Summary
Customer success manager with six years in B2B SaaS. Reduced churn by 18% across a 240-account portfolio and led onboarding programs for enterprise clients.
Experience
Customer Success ManagerJan 2023 – Present
Ledgerline Software, Austin, TX
- Manage a portfolio of 240 accounts with a combined annual value of $3.1M.
- Reduced churn from 9% to 7.4% by launching a quarterly business review program.
- Led onboarding for 40+ enterprise customers, cutting time-to-first-value from 45 to 21 days.
Account ManagerJun 2020 – Dec 2022
Brightleaf Analytics, Dallas, TX
- Grew renewal revenue by 22% year over year across a mid-market book of business.
- Built the renewal forecasting model used by the sales leadership team each month.
Support SpecialistFeb 2018 – May 2020
Northwind Support Co., Houston, TX
- Resolved an average of 60 tickets per day with a 96% customer satisfaction score.
Education
B.A. Business Administration, Texas state university (placeholder)2017
Skills
Salesforce · HubSpot · Gainsight · SQL (basic) · Onboarding · Renewals · Forecasting · Public speaking
Certifications
Customer success certificate, online course, 2022 · Analytics fundamentals course, 2021