Oliver Bennett

Senior Product Designer · UX research

Manchester, UK
oliver.bennett@example.com
+44 7700 900123
linkedin.com/in/example

Personal statement

Senior product designer with seven years across fintech and digital health, specialising in complex, regulated flows. I turn messy research into designs people finish, and I work closely with engineers from first sketch to release. My work has lifted onboarding completion by 29 percentage points and cut booking errors by 35%. I am now looking for a lead design role where I can shape how a product team does research, design and accessibility together.

Experience

Senior Product Designer

Jan 2023 — Present

Ferrum Pay (fintech, 80 staff), Manchester

Led the redesign of the merchant onboarding flow; completion rose from 52% to 81% over two quarters.
Built and maintain the shared design system used by four product teams.
Ran monthly usability studies with 40+ merchants and turned findings into a prioritised backlog.

Product Designer

Mar 2020 — Dec 2022

Meridian Health (digital health, Series B), Leeds

Designed the appointment booking and telehealth flows for a patient app with 300k monthly users.
Partnered with clinicians to reduce booking errors by 35% through clearer scheduling states.
Established accessibility reviews, bringing the app to WCAG 2.1 AA on core journeys.

UX Designer

Jun 2018 — Feb 2020

Pixelworks Agency, Sheffield

Delivered research and interface design for retail, travel, and public-sector clients.
Ran remote usability tests across four countries for a government benefits portal.
Introduced a standard research-readout template, so client teams could act on findings within a week.

Graphic Designer

Sep 2014 — May 2018

Harlow & Finch Print Studio, Leeds

Designed brochures, packaging, and digital banners for over 60 small and mid-sized clients.
Built the studio's first shared asset library, cutting repeat file requests by half.

Education

MSc Human–Computer Interaction, UK university (placeholder)2018

BA Graphic Design, design school, Leeds (placeholder)2016

Skills

FigmaUser researchPrototypingDesign systemsAccessibility (WCAG 2.1)Usability testingAnalytics

Languages

English (native) · French (fluent) · German (working)

Selected projects

Ferrum Pay design system — component library with tokens, documentation, and an accessibility checklist.
Meridian telehealth flows — end-to-end patient journey, shipped to iOS and Android.
Pixelworks public-sector portal — remote research programme across four countries, informing a redesign of benefit claims.

Talks & workshops

Designing for regulated journeys — talk to a regional UX meetup on making compliance steps feel clear, not punitive.
Research readouts that get acted on — workshop for client product teams on turning interview notes into a prioritised backlog.
Accessibility in the sprint — half-day session for engineers on checking WCAG 2.1 AA as part of normal delivery.

Certifications & tools

UX research certificate, online course (2021) · Mentor on a community design fellowship.

Figma (components, prototyping, variables) · Maze and UserTesting for remote research · Dovetail for synthesis · Amplitude for funnel analysis · Jira and Confluence · moderated and unmoderated usability testing · card sorting · journey mapping · WCAG 2.1 audits.

References

Available on request.